Budaya Birokrasi Untuk Perbaikan Pelayanan Publik
Abstract
Decentralization of the government has brought wide implication of political reform. Democracy and decentralization expected to become the gateway to achieve Indonesian prosperity of society in all aspect. Through decentralization, bureaucracy is expected to be able to develop more humanistic mindset and culture so that policy formulation becomes more aware for society prosperity. Bureaucratic reform also becomes the right moment to conduct the reconstruction of culture pattern in organizational system. Reconstruction of the bureaucracy culture will touch the basic dimension which is reformation of public service delivery has affected the improvement of social prosperity in all aspectDecentralization of the government hasbrought wide implication of political reform.Democracy and decentralization expected tobecome the gateway to achieve Indonesianprosperity of society in all aspect. Throughdecentralization, bureaucracy is expected to beable to develop more humanistic mindset andculture so that policy formulation becomes moreaware for society prosperity. Bureaucratic reformalso becomes the right moment to conduct thereconstruction of culture pattern in organizationalsystem. Reconstruction of the bureaucracyculture will touch the basic dimension which isreformation of public service delivery has affectedthe improvement of social prosperity in all aspectReferences
Cullen, Ronald B. & Donald P. Cushman. 2000. Transtitions to Competitive Government: Speed, Consensus,
and Performance, State University of New York Press.
Deal, Terrence E. & Allan A. Kennedy. 1982. Corporate Culture: The Rites and Rituals of Corporate Life,
Addsion-Wesley Publishing Company, Inc., Massachucetts.
Dwiyanto, Agus. dkk., 2001. Reformasi Birokrasi Publik di Indonesia, Laporan Penelitian, Kerjasama Pusat
Studi Kependudukan dan Kebijakan Universitas Gadjah Mada dan Ford Foundation., Yogyakarta.
Governance and Decentralization Survey (GDS). 2002. Pusat Studi Kependudukan dan Kbeijakan,
Partnership for Government Reform, USAID, dan Bank Dunia.
Government of Malaysia. 1996. The Civil Service of Malaysia: Towards Excellence Through ISO 9000, PNMB
Publisher, Kuala Lumpur.
Osborne, David & Peter Plastrik. 1997. Banishing Bureaucracy: The Five Strategies for Reinventing
Government, Addsion-Wesley Publishing Company, Inc., Massachucetts.
Pratikno. 1999. Mengisi Otonomi DIY, Artikel Lepas dalam Debat Opini Otonomi Daerah, Harian Kedaulatan
Rakyat, 16 November, Yogyakarta
Turner, Mark & David Hulme. 1997. Governance, Administration and Development, Kumarian Press, Inc.,
Connecticut
Zeithaml, Valerie A., A Parasuraman & Leonard L. Berry. 1990. Delivering Quality Service: Balancing Customer
Perceptions and Expectations, The Free Press A Division of Macmillan, Inc. New York.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).